Shipping & Repair Process
Ship with care. Start with a conversation.
Before sending valuable camera equipment, contact Leon to confirm eligibility and receive current instructions.
Shipping checklist
Protect the equipment. Preserve the story.
Confirm the repair
Contact Leon with the camera model and problem. Do not ship until you receive approval and a current destination address.
Pack securely
Use a strong box with generous cushioning on all sides. Protect lenses, controls and fragile components; avoid loose items.
Include your details
Include your contact information, model and serial number when appropriate, a fault description, and what you agreed to send.
Track and insure
Use a trackable carrier and appropriate declared value or insurance coverage. Retain photographs and shipment documentation.
Have a camera worth saving?
Tell Leon what’s going wrong.
Share the model and symptoms to start a repair conversation. Start with the repair inquiry form.